Customer Quality Engineer (#4866)

Location: Minato Ku

Work Style: Office and Remote

Salary: Base and Bonuses

Job Description: Customer Quality Engineer

Role Overview

As a Customer Quality Engineer, you will support a vast product portfolio, ensuring that Discrete, Analog, and Mixed-Signal products meet the rigorous reliability standards.

You will manage the quality lifecycle for products including MOSFETs, TVS protection devices, Rectifiers, and Power Management ICs.

Key Responsibilities

Customer Quality Engineer

• Customer Liaison: Manage the quality relationship for key accounts, leading technical discussions regarding product performance and quality expectations.
• 8D Leadership: Lead the cross-functional investigation of customer returns (RMAs). Coordinate with Failure Analysis (FA) labs to perform decapsulation, cross-sectioning, and EMMI to identify root causes in Discrete and Power IC architectures.
• Zero-Defect Mindset: Drive "Zero-Defect" initiatives for Automotive-Compliant (Q-suffix) parts, ensuring compliance with AEC-Q100 (Analog) and AEC-Q101 (Discrete) standards.
• PCN Strategy: Manage Product/Process Change Notifications (PCN) in accordance with JEDEC standards, ensuring seamless transitions for customer manufacturing lines.

Quality Assurance & Manufacturing Support

• Portfolio Oversight: Drive quality improvements across a diverse range of power products, including SBR? (Super Barrier Rectifiers), MOSFETs, Hall Effect Sensors, and Analog PMICs.
• internal and external audits for IATF 16949 and ISO 9001 compliance.

Required Qualifications

• Education: B.S. in Electrical Engineering, Physics, or related field.
• Experience: 5+ years in Semiconductor Quality, with a specific background in Discrete and Power products.
• Technical Knowledge: Deep understanding of semiconductor physics related to Diodes, Transistors, and Power MOSFETs.
• Problem Solving: Proficiency in structured problem-solving methodologies (5-Why, Fishbone, 8D).